Nancy Mary Peters is currently a part time Social Worker at Tender Care Hospice, Gentiva Hospice and Bartlett Skilled Nursing and Rehabilitation in El Paso, Texas. In these roles, Ms. Peters is a member of the interdisciplinary team whose primary function is to provide psychosocial support to the patient/family unit based on an assessment that identifies the needs, goals, interventions, and services indicated by the established plan of care. Ms. Peters also provides all aspects of social services to include initial assessments, discharge planning and supportive counseling to the patients that require her services. Ms. Peters has been recognized by multiple For Profit, Non-Profit and Military Organizations for her Leadership, Fundraising and Public Relations skill involvement over the past 40 years. Among her main accomplishments Ms. Peters was named Optimist of the Year for the Cielo Vista Optimist Club, Volunteer of the Year for the Sun Bowl Association of El Paso, Drill Sergeant of the Cycle on several occasions while providing training for Army Basic Training Recruits, Outstanding Performance Award presented by the Greater Augusta, Georgia Chamber of Commerce and the Outstanding El Paso Professional award presented by the Texas Conference on Aging. Ms. Peters earned a Master of Science in Health Services Management from Webster University, St. Louis Missouri, and is currently a Licensed Social Worker in the state of Texas and holds the CSA Certified Senior Advisor Credential. Ms. Peters is currently pursuing a Doctor of Health Administration in Organizational Leadership, Qualitative Research from Grand Canyon University. Ms. Peters long-term research interests include a better understanding of Customer Service and Customer Satisfaction in the Health Care Continuum, including Acute Care Facilities, Post-Acute Care Facilities, In Patient Rehabilitation Facilities, Skilled Nursing Facilities, Home Health Care and Hospice Care in El Paso and the surrounding Community. Ms. Peters intends to use qualitative methods to understand how Customer Services and Customer Satisfaction is measured and how these organization use this information once obtained. Ms. Peters has an extensive background working in all levels of healthcare and her long-term professional interest include teaching at the university level and providing research and development of customer service and customer satisfaction programs at healthcare institutions in El Paso, Texas, and Southern New Mexico.
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